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Ordering & Tracking

How do I place an order?
  • Select a category - Choose the product of your choice
  • Please note: -Fabric / material/colour / style / length / fit -Refer to size guide -Warranty -SKU Code -Check the expected delivery time by entering your Pin code on the right More accurate, detailed information about your items will be communicated via SMS/Email once you have placed an order
  • Create an account by registering or you can also proceed by entering your email id Note: if you register with us you will get the following benefits: -speeds up the ordering process -allows us to keep you informed about your orders and refund through email -access to Atyourdoor Credits
  • Carefully enter your shipping address
  • Enter the Welcome Voucher/Discount coupon codes as applicable.
  • Check the final price {COD/Shipping charges}. Select payment option (COD) YOUR ORDER IS PLACED!!!
  • You will now receive a confirmation mail and a SMS from Team Atyourdoor.
  • You can check Order history in ‘My Account’ in case you had logged into your account while placing the Order.
  • Didn’t receive any communication? OR Facing Issues while placing order? OR Website hung up at the payment page? OR Order was not successful? You can always place your Cash-On-Delivery order over phone with our 24*7 available customer care executives at 09044906426
How will my order be delivered to me?
  • Your order would be delivered through reputed courier companies at your doorstep
How will I know if order is placed successfully?
  • Once your Order is successfully placed,you will receive a confirmation over email and text message from Atyourdoor.in This mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders if you have placed the order on your own online.
Do you take orders over phone?
  • Yes. We do take orders over phone. The payment mode possible for these orders is Cash On Delivery only.
I tried placing order using my credit card but it isn't working. Can you help me place an order?
  • Yes if your debit/credit card isn't working we can always take your order over phone. Do call us.
How do I check the status of my order?
  • Your order status is updated to you via emails and sms at every step. Once your order is placed you would receive an sms and an email with your order details. Again after your order is dispatched we send you an sms with your tracking details. Please check your spam and old sms-es for the status of your order, if you don't see any updates. In case of any unforeseen event which delays your order you would receive a special update from our end.
Can I cancel my order?
  • If you wish to cancel your order, please SMS "CAN abcde" to 9044906426 (without the double-quotes and where abcde are the last five digits of your order number which you wish to cancel). As long as your order has not been dispatched we can cancel it and refund your amount.
  • You can also get in touch with our Customer Care team with your order number to raise a cancellation request.
  • If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. 
I got a confirmation call for my order. Why is that?
  • You receive a confirmation call for your order to verify if there isn't any change with your order.
Can I place a bulk order for an item(s)?
  • No, Bulk orders cannot be placed through Atyourdoor.in as the website only caters to end customers.
How do I do a trial of the product I purchased?
  • We encourage you try the items you bought, however please ensure the product is left in a re-saleable condition after the trial with original tags, unwashed, undamaged and with the original packing. Please note that all categories are not returnable. For more information please check our Return policies.
Do you allow exchanges ?
  • Have you ordered a size too small or too big? No problem! We offer exchange for our customers too. Please read up our exchange policies for details.
Can I add an item to my order after I have placed my order?
  • Unfortunately no, however you can simply place another order.
The order confirmation link in my SMS is not working/I don’t have Internet. What should I do?
  • Don’t worry. We will still call you to verify your mobile number. Alternatively, you may also call us for the same.
I used my tracking number to check the details my shipment but the information is not clear to me.
  • Courier companies use certain standard abbreviations and terminologies. Some of the most commonly used terms are explained below. If it didn't answer your question please call us

In transit

Your order is on its way to your city

out for delivery

Your order has reached your city and we will attempt to deliver it today

Hold at hub

We tried delivering your order at least once and we will try again in 48 hours

RTO in transit

Your order was undelivered and is on its way back to our warehouse.

I should have received my order by now but I haven't. What do I do?
  • If you have the tracking information ( reference number and name of the Courier partner) please visit the courier partner's site and check for your Order. You can call the courier partner with your reference number for clarification. If you are not happy with the information, do give us a call with order number and we will be happy to help you.